DOCUMENT CUSTODY SERVICES

Document custody services designed for loan originators, lenders and financial institutions delivering certified custody documentation and seamless document management services.

Building on a History of Document Custody and Management Services

As a document custodian for more than 30 years, BNY has experience safeguarding more than 12 million mortgage loan files¹ in adherence with rigorous security and safety standards. BNY is an approved custodian with Fannie Mae and Freddie Mac requirements, and offers certified custody documentation while utilizing technology for seamless document access and management.

BNY's services are designed to deliver secure, reliable and efficient document management with a focus on meeting compliance requirements, reducing regulatory risk and simplifying operations for lenders and financial institutions.

CUSTODIAL SERVICES

As a document custodian, we manage physical and electronic documents, maintaining the integrity and accuracy of financial records through detailed reporting and secure custody documentation.

SECURE DOCUMENT SAFEKEEPING

Our fire-resistant storage facilities and customizable role-based access controls help safeguard documents from potential loss or damage. As a leading custodian, we provide secure document safekeeping and tailored access control according to your operational needs.

OPERATIONAL EFFICIENCY EXPERTISE

BNY’s document custody platform allows for real-time search and access by account, pool or loan number, streamlining workflows for operational efficiency. Supported by dedicated account managers and robust document management services, BNY maintains extensive processes for managing custodial documents.

Benefits of BNY’s Document Custody Services

As one of the largest third-party document custodians supporting and processing securitized and non-securitized assets, including residential mortgages, home equity loans, commercial mortgages, timeshare loans, equipment leases, auto loans, stock powers, subscription agreements and insurance policies, BNY offers a broad array of services that support the full lifecycle of loan assets to enhance liquidity and help asset managers reduce risks, increase market share and cut fixed costs.

We are an approved document custodian for Fannie Mae, Freddie Mac, and the Federal Home Loan Banks, with extensive experience in the safekeeping of collateral loan files and related services.

Vault & Safekeeping

Document safekeeping, featuring fire and security protection systems with 24/7 monitoring and 2-hour fire-rated enclosures
Spacious floor design and shelving tailored for secure storage
Restricted vault access and role-based card entry
Inventory and barcode filing for efficient custody documentation

Compliance

Dedicated quality control function
Ongoing identification of new and updated practices and regulatory requirements in the document custody market
Established policies and procedures to help facilitate effective command, control and documentation of collateral in our custody
Ongoing monitoring of custody processes using statistical sampling techniques

Imaging, Systems & Reporting

Customized document indexing for precise and efficient image viewing and retrieval.
Integrated platform within a robust system of record
Real-time tracking for all items, including pending, received or released/uplifted documents
Over 100 customized, web-based reports
Multiple and alternate loan IDs/reference numbers provide operational lookup flexibility
Secure access through web-based portal with robust authentication methods

Core Functions

Efficient controls for servicing and custodial transfers help facilitate smooth movement of your secured assets
Comprehensive review and certification of collateral files
Timely release of collateral files to meet client needs

Discover secure document custody services with BNY

Secure your documents with BNY's custody solutions. Connect with our experts and discover how we can meet your document custody needs.

_{*BNY offers document custody services in the United States and Australia.}

_{¹As of February 2025}