About Fangfang

Fangfang Chen is Regional Head of APAC and Head of APAC Global Client Management at BNY. She is responsible for overseeing the execution of the company’s strategic growth agenda in Asia Pacific and driving the success of the Asset Servicing and Digital business in the region. Her responsibilities also include oversight of the company’s regional structure, including regulatory and legal compliance.

As part of her role, Fangfang chairs the Asia Pacific Leadership Council, and is a member of the International Management Team and the Global Asset Servicing and Digital Executive Council. 

Fangfang has a wealth of financial services and consulting experience, including 12 years at State Street, where she held numerous leadership roles in the U.S., China and Hong Kong. Her last role at State Street was Chief Operating Officer for Asia Pacific, where she oversaw operations across multiple businesses in the region and directed transformation efforts in support of business growth. She also held management positions at Fidelity Investments and AIG, and was a consultant at US-based Strategic Decisions Group, where she advised Fortune 500 companies.

Prior to joining BNY, Fangfang was the Chief Operating Officer and founding member of Algorand Foundation, a fintech start-up involved in the development of blockchain technology to enable frictionless finance. There she oversaw strategy, ecosystem partnerships, business incubation and global community development.

Fangfang holds a Master of Business Administration from Yale University and a bachelor’s degree in economics from the University of International Business and Economics in Beijing, China. 

Fangfang is on the board of Chunhui Children’s Foundation, a not-for-profit organization dedicated to bringing professional care to orphaned, left-behind and marginalized children in China. 

SESSIONS FEATURING FANGFANG

Wednesday, October 23
14:30-15:30 GMT+8
Location TBD

Leveraging Diversity for Innovation and Growth

Diversity is a source of strength, driving innovation, creativity, and resilience in the face of evolving challenges and opportunities in the financial services industry. How can we work together to help organisations achieve success? In this session, we’ll explore how diverse perspectives, inclusive practices, and equitable policies in financial services can enhance competitiveness and contribute to sustainable economic growth.

Thursday, October 24
09:30-10:30 GMT+8
Conference Stage 5 (CS5)

Delivering Next-generation Operational Excellence in Financial Services

In today's dynamic financial landscape, bolstering banks’ resilience is essential for safeguarding the global financial system. As technology continues to redefine operational capabilities, organisations must reshape their approach to operational excellence, prioritising resilience and security amidst evolving threats and geopolitical shifts. In this session, we’ll discuss practical examples to help you take your operational excellence to the next level, while balancing the imperative to innovate and deliver increased value to customers.

About Joon

Joon Kim is the Global Head of Trade Finance, Working Capital and Portfolio Group Management in the Treasury Services Product Management group. In his current role, Joon is responsible for managing, developing and executing Trade Finance Product and Distribution strategy, working with all Treasury Services Global segments and Global Sales organizations to grow revenues and ensure risk and compliance measures are met.

Joon has 25+ years of experience. He has held various senior positions at Standard Chartered Bank and American Express Bank, as Managing Director and Head of Transaction Banking for Corporate and Commodities for the Americas region. His various experiences include leading Trade Sales, Trade Product Management and Relationship Management teams, with an emphasis on development and sales of trade finance, supply chain financing, receivable services, trade processing and cross-border cash and liquidity management solutions to global financial institutions and corporations. He is a member of BAFT – Global Trade Industry Council and has written a number of articles, including a blog for ICC on “Business Unusual adapting to changes and facilitating Global Trade Finance.”

SESSION FEATURING JOON

Monday, October 21
12:45-13:30 GMT+8
Swift Stage

Digitising Global Trade: Seizing the moment and interconnecting ecosystems

Efforts to digitise trade have moved faster in the last few years than they have in the last few decades. Digital documents are gaining acceptance – over 10 countries are adopting the MLETR with more on the way – and the industry is investing in innovative technologies and awareness on the need for industry-wide standards. In this session we’ll explore what we as a community need to do to accelerate trade digitisation in this complex ecosystem. And focus on strategies for adoption to help realise a frictionless digital economy.

About Raj

Raj Raman is currently the Market Manager for International Payments Product for Treasury Services - APAC at BNY. He is based in Singapore.

Working closely with the Relationship Manager and clients focusing on APAC South region, Raj is the Market Manager for International Payments Products covering USD Clearing, Multi-Currency and Fx payments for FI and NBFI clients.

Raj focuses on understanding the unique requirements and cross border payments needs in Asia and commits to delivering customizable solutions through Innovative Technology and Industry Expertise powered by BNY Global Payments Platform model.

Raj brings in 20+ years of experience in the cross-border payments space with various roles across Technical Sales, Customer Experience, Complex Implementations, Analytics and Operations.

SESSIONS FEATURING RAJ

Tuesday, 22 October
14:15-14:45 GMT+8
Room Exhibitor stage 2 (ES2)

Advancing Cross-Border Payments to Adapt to an Instant Payment World

With instant payment adoption storming around the globe, some regions are working to apply the benefits of an instant payment to cross border needs.  Though cross-border payment methods exist today, there are key limitations around time, cost and convenience. In this session, we’ll discuss a case study that addresses the obstacles and progress in true cross-border real-time payments and why this is a necessary conversation for both businesses and consumers. We’ll also shed light on the work being done elsewhere in the world in Asia, Europe and Africa, and the Immediate Cross-Border Payments (IXB) pilot that will enable new payment corridors into and out of the U.S.

Wednesday, 23 October
15:15-16:00 GMT+8
Room 307A/B

A New Era of Exception Management: Smart, fast and efficient

While the industry has transformed payments over the last decade, exception and investigation management is still catching up. When friction occurs, costs and end-customer satisfaction are negatively impacted due to slow and inefficient processes. ISO 20022 and centralised case management orchestration represent a unique opportunity for the industry to modernise investigation processes, maximise efficiency and drastically reduce costs. Join this session to discover how we’re making this vision a reality and how your peers are assessing the value.