Private Clients: Information about your Securities Account

Your funds and financial instruments are held as a client portfolio separately from the assets of The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main.

BNY Mellon SA/NV is a member of the Belgian Guarantee Fund (Beschermingsfond/Fonds de protection). Deposits with The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main are not protected by either the German or the Belgian deposit guarantee scheme.

The contact details of the Belgian Guarantee Fund (Beschermingsfond/Fonds de protection) are:

Email: Guaranteefund.treasury@minfin.fed.be
Phone: +32-257 257 57

Information on Complaint Procedure for Private Investors

We take your criticism very seriously and always strive to adequately appreciate your concerns and find satisfactory solutions.

The filing and processing of complaints is free of charge for you. Your complaint will be forwarded to a competent person in charge for complaints as soon as it is received. The competent person will respond to your request for a full assessment of the facts within a reasonable time. If it is foreseeable that we will not be able to respond to your enquiry in a timely manner (usually 3 working days), you will receive an interim message from our responsible person in charge for complaints, from which you can find out the status of the complaint processing and the further procedure.

Please send your complaint in writing to:

The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main
Beschwerdestelle
MesseTurm, Friedrich-Ebert-Anlage 49

60327 Frankfurt am Main 

Out-of-court dispute resolution
In the event of disputes between you as a consumer and The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main, you may, without prejudice to your right to bring proceedings before the courts, refer the matter to the consumer arbitration board established by the Federal Financial Supervisory Authority.

Note on the out-of-court dispute resolution procedure for private investors.

In the event of a dispute arising from the application of regulations in connection with the transaction between you as a consumer and The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main you can call the Ombudsman's Office for Investment Funds of the German Investment and Asset Management Association (BVI).

Disputes in connection with our contractual relationship can be resolved there by an independent and neutral arbitrator. Requests for conciliation must be submitted in writing to the office of the BVI Ombudsman's Office, Unter den Linden 42, 10117 Berlin.

Further information on the Ombudsman's Office for Investment Funds and its procedure can be found online at http://www.ombudsstelle-investmentfonds.de.

The right to bring the matter to the courts remains unaffected by a dispute resolution procedure.

Information about Best Execution Principles

We make sure that we achieve the best result that is in your interest when buying or selling fund units. We process transactions in fund units directly through the fund company managing the respective funds or their custodian bank.  

According to the current fund prospectuses HANSAINVEST Hanseatische Investment Gesellschaft can apply for the listing of the fund units of:

• Hansapost Megatrend             DE0005317374
• Hansapost Balanced                DE0008006263           
• Hansapost Europa                     DE0009770289
• Hansapost Eurorent                  DE0008006255
• Hansapost Triselect                   DE0009770370

at a stock exchange or another organised market. Moreover it can not be excluded that the units are introduced to an over-the-counter market.

We have decided to execute the share transactions directly through HANSAINVEST. This is supported in particular by the reliability due to the high probability of execution compared to an order on the stock exchange. In addition, transaction costs are low and the calculation of the share price is regulated by law.

The forwarding of orders to HANSAINVEST means that you will receive the respective issue or redemption price in accordance with the General Terms and Conditions.

The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main aligns its actions at all times with the interests of its clients. Therefore, it is self evident for us to place focused attention on potential conflicts of interest.

However, due to the complexity of the business world in general and the financial sector in particular, the emergence of conflicts of interest is sometimes unavoidable. The bank has therefore developed and implemented appropriate measures, procedures and processes to deal with conflicts of interest.

With the enclosed information, we would like to present possible conflicts of interest that may arise and explain our solutions.

February 2026

The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main does not receive any inducements within the meaning of the German Securities Trading Act in the context of the management of your investment portfolios.